Swiggy's thank-you message
We are glad to know that you enjoyed our food and would like to thank you for supporting us with a positive rating. We look forward to having you back.
Swiggy's win-back message (sent with the coupon)
We apologise for the bad experience. We would like another chance to create a better memory for you. Allow us to serve you well next time. Here is a coupon for your next order.
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The response window for this review has expired on Swiggy.
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Select a review to see the customer message. Zomato reviews show Tavvlo's AI reply; on Swiggy you can thank happy customers or win back unhappy ones with a coupon.
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Rating distribution
Reviews by star rating
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Grouped from the reason each platform recorded
Rating mix over time
Reviews per month, split by sentiment
Answers come from your live Swiggy & Zomato data · Esc or tap a reply to skip the typing
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Automatic replies
Turn a platform off and Tavvlo posts nothing on its own there — reviews wait for you.
Replies you write or send yourself always go out either way.
Swiggy
Thank-you replies on 4–5★ reviews
Zomato
AI-written replies on every new review
Reply timing
How long Tavvlo waits before anything automatic goes out — replies and settlements alike.
That window is your chance to step in by hand.
Wait before actingMeasured from when Tavvlo first sees itInstant
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Instant12h24h
Review auto-settlement · Swiggy
On a review rated 3★ or below, send Swiggy's win-back message with a coupon —
sized as a share of what that customer actually spent.
OffMore generous →
Complaint settlement · Swiggy & Zomato
Refund a fixed share of the complaint amount automatically, on both platforms.
The refund is deducted from your payout.
OffFull refund →
Delete Account
This will permanently delete your account and all associated data — reviews, subscriptions, and settings. This cannot be undone.
