Two halves of one reputation workflow.
Reviews tell you how guests feel. Complaints tell you what broke. The suite handles both, with the same filters, the same outlets and the same dashboard.
Review Management
Reply to every review across both platforms — automatically, or only where you choose to.
- Automatically reply to reviews received on Swiggy and Zomato.
- Selectively choose which reviews you want to reply to.
- Use Enhance with Tavvlo to improve or rewrite responses before publishing.
- Track all customer reviews from Swiggy and Zomato in one unified dashboard.
- Filter reviews by platform, outlet, rating, date and reply status.
- Track replied, unreplied, positive and negative reviews.
- Understand overall customer sentiment and reputation performance.
Complaint Management
See every complaint across both platforms, spot what keeps repeating, and resolve faster.
- Track complaints received across Swiggy and Zomato.
- View all complaints through one unified dashboard.
- Filter by platform, outlet, complaint type, date and resolution status.
- Identify recurring complaint categories and operational issues.
- Track resolved, unresolved and expired complaints.
- Use Auto-Resolve to settle eligible complaints using machine-learning-based techniques.
- View complaint trends and the major reasons behind dissatisfaction.
- Take faster corrective action based on complaint data.
Filter down to the feedback that matters.
Both halves of the suite share the same filter set, so you can move from a whole-brand view to a single outlet on a single day without changing tools.
One system for your whole online reputation.
The purpose of the Customer Reputation Suite is to help restaurants manage their complete online reputation, customer feedback and complaint resolution process from one unified system.
Every review answered
Auto-reply covers the volume; selective reply and Enhance with Tavvlo cover the ones that need a human touch.
Patterns, not just tickets
Recurring complaint categories surface the operational issue behind the complaints — packaging, timing, missing items.
Faster resolution
Auto-Resolve settles eligible complaints on its own, so your team only touches the ones that genuinely need judgement.
Ready to take control of your reputation?
Reviews, replies, ratings and complaints for Swiggy and Zomato — available on the Pro and Max plans.
